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Field notes on running a business on AI.

No hype cycles. Just what actually works when you put AI systems into production and hold them to a number.

Owning AI tools is not the same as running on AI

Almost every company now uses AI somewhere. Almost none have changed their P&L. The gap between the two is the whole opportunity.

Jul 15, 2026 · 6 min read

Automation

The economics of AI support agents, in plain numbers

A resolved ticket costs about $0.46 with a well-built agent and $4.18 with a human. Here is what that actually means for a support operation.

Jun 28, 2026 · 5 min read

Operations

Workslop: why AI that half-works costs you more

For every 10 hours AI saves, teams can lose 4 fixing bad output. The fix is not less AI. It is evaluation, checkpoints, and building for the last mile.

Jun 10, 2026 · 5 min read

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